Web-hooks

Данный функционал предоставляет возможность отправлять json-данные на внешний URL-адрес, методом POST, Content type: 'json'=>'application/json'.

  • Заявка создана

  • Заявка переадресована

  • Заявка заблокирована

  • Заявка разблокирована

  • Заявка выполнена

  • Заявка не выполнена

  • Заявка ожидает проверки

  • Заявка проверена

  • Заявка удалена

  • Заявка восстановлена

  • Заявка прокомментирована

  • Заявка отредактирована

Пример JSON:

{
"ticket": {
"code": "E3XK",
"prio": "normal",
"status": "lock",
"text": "Body text with attachments.\r\nРусский текст.",
"subject": "Message with attachments",
"tags": "from_mail",
"urlhash": "GK2xhvYaAv",
"created_at": "2019-06-07 10:01:46",
"inspect_after_ok": "false",
"individual_ok": "false",
"deadline_time": null,
"sla": [],
"client": [
{
"email": "test111@zenlix.com",
"profile": {
"full_name": "System Account",
"lang": "ru"
},
"contacts": {
"email": "test111@zenlix.com"
}
}
],
"fields": [],
"watched": [
{
"email": "test111@zenlix.com",
"profile": {
"full_name": "System Account",
"lang": "ru"
},
"contacts": {
"email": "test111@zenlix.com"
}
},
{
"email": "info@zenlix.com",
"profile": {
"full_name": "r",
"lang": "ru"
},
"contacts": {
"email": "info@example.com"
}
}
],
"comments": [
{
"author": {
"email": "test111@zenlix.com",
"profile": {
"full_name": "System Account",
"lang": "ru"
},
"contacts": {
"email": "test111@zenlix.com"
}
},
"text": "тест"
},
{
"author": {
"email": "test111@zenlix.com",
"profile": {
"full_name": "System Account",
"lang": "ru"
},
"contacts": {
"email": "test111@zenlix.com"
}
},
"text": "тест"
},
{
"author": {
"email": "test111@zenlix.com",
"profile": {
"full_name": "System Account",
"lang": "ru"
},
"contacts": {
"email": "test111@zenlix.com"
}
},
"text": "test"
},
{
"author": {
"email": "test111@zenlix.com",
"profile": {
"full_name": "System Account",
"lang": "ru"
},
"contacts": {
"email": "test111@zenlix.com"
}
},
"text": "rrerer"
},
{
"author": {
"email": "test111@zenlix.com",
"profile": {
"full_name": "System Account",
"lang": "ru"
},
"contacts": {
"email": "test111@zenlix.com"
}
},
"text": "rrrere"
},
{
"author": {
"email": "test111@zenlix.com",
"profile": {
"full_name": "System Account",
"lang": "ru"
},
"contacts": {
"email": "test111@zenlix.com"
}
},
"text": "test"
},
{
"author": {
"email": "test111@zenlix.com",
"profile": {
"full_name": "System Account",
"lang": "ru"
},
"contacts": {
"email": "test111@zenlix.com"
}
},
"text": "test"
},
{
"author": {
"email": "test111@zenlix.com",
"profile": {
"full_name": "System Account",
"lang": "ru"
},
"contacts": {
"email": "test111@zenlix.com"
}
},
"text": "test message"
},
{
"author": {
"email": "test111@zenlix.com",
"profile": {
"full_name": "System Account",
"lang": "ru"
},
"contacts": {
"email": "test111@zenlix.com"
}
},
"text": "test"
},
{
"author": {
"email": "test111@zenlix.com",
"profile": {
"full_name": "System Account",
"lang": "ru"
},
"contacts": {
"email": "test111@zenlix.com"
}
},
"text": "test"
},
{
"author": {
"email": "test111@zenlix.com",
"profile": {
"full_name": "System Account",
"lang": "ru"
},
"contacts": {
"email": "test111@zenlix.com"
}
},
"text": "rrerere"
},
{
"author": {
"email": "test111@zenlix.com",
"profile": {
"full_name": "System Account",
"lang": "ru"
},
"contacts": {
"email": "test111@zenlix.com"
}
},
"text": "ok!"
},
{
"author": {
"email": "test111@zenlix.com",
"profile": {
"full_name": "System Account",
"lang": "ru"
},
"contacts": {
"email": "test111@zenlix.com"
}
},
"text": "ok2!"
},
{
"author": {
"email": "test111@zenlix.com",
"profile": {
"full_name": "System Account",
"lang": "ru"
},
"contacts": {
"email": "test111@zenlix.com"
}
},
"text": "hello2"
},
{
"author": {
"email": "test111@zenlix.com",
"profile": {
"full_name": "System Account",
"lang": "ru"
},
"contacts": {
"email": "test111@zenlix.com"
}
},
"text": "hello4"
},
{
"author": {
"email": "test111@zenlix.com",
"profile": {
"full_name": "System Account",
"lang": "ru"
},
"contacts": {
"email": "test111@zenlix.com"
}
},
"text": "hello5"
},
{
"author": {
"email": "test111@zenlix.com",
"profile": {
"full_name": "System Account",
"lang": "ru"
},
"contacts": {
"email": "test111@zenlix.com"
}
},
"text": "hello6"
},
{
"author": {
"email": "test111@zenlix.com",
"profile": {
"full_name": "System Account",
"lang": "ru"
},
"contacts": {
"email": "test111@zenlix.com"
}
},
"text": "hello7"
},
{
"author": {
"email": "test111@zenlix.com",
"profile": {
"full_name": "System Account",
"lang": "ru"
},
"contacts": {
"email": "test111@zenlix.com"
}
},
"text": "hello8"
},
{
"author": {
"email": "test111@zenlix.com",
"profile": {
"full_name": "System Account",
"lang": "ru"
},
"contacts": {
"email": "test111@zenlix.com"
}
},
"text": "hello"
},
{
"author": {
"email": "test111@zenlix.com",
"profile": {
"full_name": "System Account",
"lang": "ru"
},
"contacts": {
"email": "test111@zenlix.com"
}
},
"text": "ok!"
},
{
"author": {
"email": "info@zenlix.com",
"profile": {
"full_name": "r",
"lang": "ru"
},
"contacts": {
"email": "info@example.com"
}
},
"text": "Ok!"
}
],
"author": {
"email": "test111@zenlix.com",
"profile": {
"full_name": "System Account",
"lang": "ru"
},
"contacts": {
"email": "test111@zenlix.com"
}
},
"target_group": "Default group",
"target_user": [
{
"email": "test111@zenlix.com",
"profile": {
"full_name": "System Account",
"lang": "ru"
},
"contacts": {
"email": "test111@zenlix.com"
}
}
],
"logs": [
{
"author": {
"email": "test111@zenlix.com",
"profile": {
"full_name": "System Account",
"lang": "ru"
},
"contacts": {
"email": "test111@zenlix.com"
}
},
"action": "create",
"dt": "2019-06-07 10:01:46"
},
{
"author": {
"email": "test111@zenlix.com",
"profile": {
"full_name": "System Account",
"lang": "ru"
},
"contacts": {
"email": "test111@zenlix.com"
}
},
"action": "comment",
"dt": "2019-06-09 21:06:01"
},
{
"author": {
"email": "test111@zenlix.com",
"profile": {
"full_name": "System Account",
"lang": "ru"
},
"contacts": {
"email": "test111@zenlix.com"
}
},
"action": "comment",
"dt": "2019-06-09 21:06:45"
},
{
"author": {
"email": "test111@zenlix.com",
"profile": {
"full_name": "System Account",
"lang": "ru"
},
"contacts": {
"email": "test111@zenlix.com"
}
},
"action": "lock",
"dt": "2019-06-09 21:28:20"
},
{
"author": {
"email": "test111@zenlix.com",
"profile": {
"full_name": "System Account",
"lang": "ru"
},
"contacts": {
"email": "test111@zenlix.com"
}
},
"action": "comment",
"dt": "2019-06-09 21:29:56"
},
{
"author": {
"email": "test111@zenlix.com",
"profile": {
"full_name": "System Account",
"lang": "ru"
},
"contacts": {
"email": "test111@zenlix.com"
}
},
"action": "comment",
"dt": "2019-06-09 21:31:29"
},
{
"author": {
"email": "test111@zenlix.com",
"profile": {
"full_name": "System Account",
"lang": "ru"
},
"contacts": {
"email": "test111@zenlix.com"
}
},
"action": "comment",
"dt": "2019-06-09 21:34:30"
},
{
"author": {
"email": "test111@zenlix.com",
"profile": {
"full_name": "System Account",
"lang": "ru"
},
"contacts": {
"email": "test111@zenlix.com"
}
},
"action": "comment",
"dt": "2019-06-09 21:38:04"
},
{
"author": {
"email": "test111@zenlix.com",
"profile": {
"full_name": "System Account",
"lang": "ru"
},
"contacts": {
"email": "test111@zenlix.com"
}
},
"action": "comment",
"dt": "2019-06-09 21:40:13"
},
{
"author": {
"email": "test111@zenlix.com",
"profile": {
"full_name": "System Account",
"lang": "ru"
},
"contacts": {
"email": "test111@zenlix.com"
}
},
"action": "comment",
"dt": "2019-06-09 21:41:10"
},
{
"author": {
"email": "test111@zenlix.com",
"profile": {
"full_name": "System Account",
"lang": "ru"
},
"contacts": {
"email": "test111@zenlix.com"
}
},
"action": "comment",
"dt": "2019-06-09 22:03:03"
},
{
"author": {
"email": "test111@zenlix.com",
"profile": {
"full_name": "System Account",
"lang": "ru"
},
"contacts": {
"email": "test111@zenlix.com"
}
},
"action": "comment",
"dt": "2019-06-09 22:09:21"
},
{
"author": {
"email": "test111@zenlix.com",
"profile": {
"full_name": "System Account",
"lang": "ru"
},
"contacts": {
"email": "test111@zenlix.com"
}
},
"action": "comment",
"dt": "2019-06-09 22:10:05"
},
{
"author": {
"email": "test111@zenlix.com",
"profile": {
"full_name": "System Account",
"lang": "ru"
},
"contacts": {
"email": "test111@zenlix.com"
}
},
"action": "comment",
"dt": "2019-06-09 22:10:52"
},
{
"author": {
"email": "test111@zenlix.com",
"profile": {
"full_name": "System Account",
"lang": "ru"
},
"contacts": {
"email": "test111@zenlix.com"
}
},
"action": "comment",
"dt": "2019-06-09 22:11:34"
},
{
"author": {
"email": "test111@zenlix.com",
"profile": {
"full_name": "System Account",
"lang": "ru"
},
"contacts": {
"email": "test111@zenlix.com"
}
},
"action": "comment",
"dt": "2019-06-09 22:12:57"
},
{
"author": {
"email": "test111@zenlix.com",
"profile": {
"full_name": "System Account",
"lang": "ru"
},
"contacts": {
"email": "test111@zenlix.com"
}
},
"action": "comment",
"dt": "2019-06-09 22:14:43"
},
{
"author": {
"email": "test111@zenlix.com",
"profile": {
"full_name": "System Account",
"lang": "ru"
},
"contacts": {
"email": "test111@zenlix.com"
}
},
"action": "comment",
"dt": "2019-06-09 22:18:14"
},
{
"author": {
"email": "test111@zenlix.com",
"profile": {
"full_name": "System Account",
"lang": "ru"
},
"contacts": {
"email": "test111@zenlix.com"
}
},
"action": "comment",
"dt": "2019-06-09 22:19:15"
},
{
"author": {
"email": "test111@zenlix.com",
"profile": {
"full_name": "System Account",
"lang": "ru"
},
"contacts": {
"email": "test111@zenlix.com"
}
},
"action": "comment",
"dt": "2019-06-09 22:20:10"
},
{
"author": {
"email": "test111@zenlix.com",
"profile": {
"full_name": "System Account",
"lang": "ru"
},
"contacts": {
"email": "test111@zenlix.com"
}
},
"action": "comment",
"dt": "2019-06-09 22:26:04"
},
{
"author": {
"email": "test111@zenlix.com",
"profile": {
"full_name": "System Account",
"lang": "ru"
},
"contacts": {
"email": "test111@zenlix.com"
}
},
"action": "comment",
"dt": "2019-06-09 22:29:02"
},
{
"author": {
"email": "test111@zenlix.com",
"profile": {
"full_name": "System Account",
"lang": "ru"
},
"contacts": {
"email": "test111@zenlix.com"
}
},
"action": "comment",
"dt": "2019-06-09 22:31:26"
},
{
"author": {
"email": "info@zenlix.com",
"profile": {
"full_name": "r",
"lang": "ru"
},
"contacts": {
"email": "info@example.com"
}
},
"action": "comment",
"dt": "2019-06-09 22:57:33"
}
]
},
"initial_user": {
"email": "test111@zenlix.com",
"profile": {
"full_name": "System Account",
"lang": "ru"
},
"contacts": {
"email": "test111@zenlix.com"
}
},
"action": "action",
"description": "message",
"dt": "2019-06-11 11:24:18"
}